Resend If Customs Detain

We understand the hassle faced by customers if their parcel was blocked. In this case, simply contact our after-sales service department to confirm and rearrange the package.We offer resend your order, but the re-sending shipping cost will be charged by your party.

Returns

To return your item for inspection for a refund or credit, your item must be sent back to us within 15 days of receipt.

For items eligible for a refund, you will receive a refund within 7-15 days once the item has been returned, provided it is received in new and original condition.

Refunds will be returned via PayPal only. Once we have released the funds, it may take some time for each payment portal to process. Please contact your payment portal for exact timescales. We will message you once our refund has been processed.

Exchanges

Our exchange policy lasts for 90 days and only applies to non-customized products. To be eligible for an exchange, your product must be returned unused and in the same condition as when you received it. It must also be in the original packaging. We will not be responsible for broken or damaged items sent back to us. All exchanges will be issued in the form of a credit note which can be redeemed in our online shop. DIAMINY will not reimburse return shipping costs for exchanges based on a change of mind.

Special Offers

Please note that special-priced items are final products and cannot be returned or exchanged unless they are deemed to be materially defective.

Return shipping

We are not responsible for damage to returned items, so we recommend that you return them by registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis. Please ensure that you pack your products carefully and take out insurance with the post office if you wish to cover any damage that may occur during the postal journey.